FAQ

Below FAQ are some common concerns of our customers before purchasing.
If you have other questions, please just send it to hello@playyard.sg.

Filter by Topic
All
  • All
  • Questions

Need Help?

Drop us an email and we will get back to you within 20-36 hours!

Questions

Currently, we are not able to make changes after you have made your purchase. Kindly ensure you have inputted the correct information in your account when making your purchase! If you have any queries, please email us at sales@playyard.sg.

We generally do not reorder items once they sell out. If we do have any backorders coming in for an item, it will be specified in the item description. If you have any further queries, please email sales@playyard.sg and we will be happy to help.

Yes, please refer to our Return & Exchange Policy
Kindly refer to Shipping & Delivery
Currently we only ship to Asia and Ocean countries. Please refer to Shipping & Delivery

Upon payment verification, your order will be dispatched within 48 hours and tracking number will be provided to you via email or whatsapp.
You can track your order here: https://www.ninjavan.co/en-sg/tracking

* PlayYard will not be responsible for any lost mail due to an error in the address provided by our customers. Please kindly check that you have keyed your block, unit number, street and postal code correctly.

Unable to find satisfactory answers ? Contact Support