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FAQ information

Credit Card/ Debit Card/ PayPal
Credit and debit card payments are accepted. After selecting credit/debit card payment at the checkout page, you will be directed to PayPal's secure site to proceed with payment. You do not need a PayPal account - simply select the "Pay with my credit or debit card" option. Paying via PayPal has a buyer protection policy and your credit/debit card information will not be revealed to any other parties.

No, you don't have to. You can always purchase and check out as a guest.

Select your preferred colour, size and quantity, and click on 'Add to Cart' button. You may continue browsing or if you would like to complete your order, click on the checkout button or shopping cart icon (top-right side of the page) to check out.

Currently, we are not able to make changes after you have made your purchase. Kindly ensure you have inputted the correct information in your account when making your purchase! If you have any queries, please email us at sales@playyard.sg.

We generally do not reorder items once they sell out. If we do have any backorders coming in for an item, it will be specified in the item description. If you have any further queries, please email sales@playyard.sg and we will be happy to help.

Yes, please refer to our Return & Exchange Policy.

(A) What are the options for local delivery

Kindly refer to Shipping & Delivery page.

(B). Do you ship internationally?

Currently we only ship to Asia and Oceania countries. Please refer to Shipping & Delivery page for more information.

(C) I haven't received my parcel. Who can I contact?

Upon payment verification, your order will be dispatched within 48 hours and tracking number will be provided to you via email.

You can track your order here: https://www.ninjavan.co/en-sg/tracking

* PlayYard will not be responsible for any lost mail due to an error in the address provided by our customers. Please kindly check that you have keyed your block, unit number, street and postal code correctly.

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